CliniKids is a not-for-profit centre integrating world-class research with a clinical service for children with developmental delay and/or an autism diagnosis, and their families. It is the first of its kind for autism in Australia.
One of the unique aspects of CliniKids is the integration of clinical services with cutting-edge research. Our exceptional team of researchers work in collaboration with our clinicians to give the community access to the world's best evidence-based therapies.
We recently emailed all active clients a “Tell us what you think” survey.
The purpose of the survey was to:
Understand how you see our service
Understand what was most important to you, our clients
To find out what you would change, if anything
To see how likely clients were to recommend or refer CliniKids
15 per cent of you took the survey to the end.
The top descriptors of our service were:
We were also referred to as reliable.
You told us that what is most important to you is:
Your relationship with your therapist
Being involved in therapy supports
Planning and decision making
The ability to access evidence-based therapies
Things that you would change included:
93 per cent of you said you would recommend us to others.
What else you told us:
"Our therapist has been an incredible support to myself in a short period of time. She is very caring and genuine. She has been very helpful in supporting my child at school also."
"I wanted to say how positive our experience was with CliniKids from helpful, professional admin staff to the most amazingly personable, patient and talented therapist."
"Staff on reception are so caring and welcoming, the environment is calming, and my child loved receiving the little CliniKids plush kangaroo. I couldn't be any happier with the CliniKids service."
Thank you to all who took the time to let us know your thoughts. We will be reviewing our current scheduling practices over the coming months to see if we can have a positive impact on the flexibility of our scheduling and wait times for therapies.